Call Support Assistant
87 (views)
Job role insights
-
Date posted
October 27, 2024
-
Closing date
October 27, 2024
-
Hiring location
Durbarmarg Kathmandu
-
Offered salary
Min:Rs17,300/month
-
Career level
Fresher
-
Qualification
10 + 2 Certificate
-
Experience
0 - 1 Years
-
Quantity
10 person
-
Gender
Any
Description
Position: Call Support Assistant
Responsibilities:
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions to the concerned department
- Inform customers about new and existing features and functionalities
- Follow up with customers to update about new packages
- Gather customer feedback and share with concerned department
- Other duties as assigned
Specifications:
- Freshers can apply.
- Fluent communication in both Nepali and English
- High school diploma or equivalent (additional education or certifications in business administration or related fields are a plus)
- Proficiency in Excel & Google Sheets
- Convincing skills and patience
- Must be detail oriented
- Good written and verbal communication
- Must be adaptable for the morning, day, and evening shifts
Skills
Interested in this job?
159 days left to apply