Social Media Representative
16 (views)
Job role insights
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Date posted
October 6, 2024
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Closing date
November 25, 2024
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Hiring location
Dhumbarahi Kathmandu
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Offered salary
Rs20,000 - Rs25,000/month
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Career level
Fresher
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Qualification
10 + 2 Certificate Bachelor Degree
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Experience
0 - 1 Years
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Quantity
1 person
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Gender
Female
Description
- Engage with our online community, responding to comments, messages, and customer inquiries in a timely and professional manner. Handle Queries and complaints that may relate to the product, or order processing & delivery process.
- Collect, compile, pack, and dispatch orders. Help the team with the order fulfillment when needed.
- Create, curate, and manage engaging content (including text, images, videos, and other media) across all social media platforms, ensuring content is on-brand and visually appealing.
- Work closely with cross-functional teams, including marketing, sales, customer service, and product development, to ensure cohesive brand messaging.
- Stay updated with social media trends and best practices, and share knowledge with the team to continuously improve our social media efforts.
- Stock keeping, and updating inventories of all online platforms.
- Partner with warehouse personnel regarding changes to shipping time and inventory cycle counts.
- Coordinate with the customer on repair and other complaints, escalate the issue to the internal department, and ensure timely follow-up to ensure customer experience.
- Follow up on potential clients and suggest improvement areas as per customer feedback and self-analysis. Involve in various customer experience surveys and projects.
Assist at the physical showroom when there’s less volume of inquiries and online orders.
What We Offer
- A working environment in a start-up setting, and the unique opportunity to learn from industry experts in retail, e-commerce, digital marketing, and the content production sector. Growth opportunity where you can climb up the hierarchy.
- Hands-on experience in leading a team and growing a business
- Rigorous training and exposure in team management, leadership, online marketing, e-commerce operations, decision-making
- Benefit package: Employee Discount Voucher for self & family, Accidental Insurance, Medical Insurance.
Interested in this job?
41 days left to apply